I received a call from the office manager of the Urgent Care that I wrote about yesterday. She was a very nice lady who profusely apologized for the treatment that JD and the children received on Saturday. She confirmed that the staff did not adhere to policy when they challenged JD about the children actually being his; they should have simply checked with insurance to see that the children were listed as dependants. She told me that they were officially reprimended and would be terminated if any incident like this was repeated. I'm kind of nervous to go back in there, because I'm pretty sure they will remember our faces, but I'm pleased at how serious the staff took the situation. Hopefully, my kids won't get sick on a weekend for a while and other families that look like ours will benefit down the road...at least in our little county.
That is great!!! All families do not look the same. They need to have some training and tact.ReplyDelete
I ran into this today at VCU and I was glad I had read about your experience last week. They obviously didn't need to see documentation because we saw the doctor.ReplyDelete
It is a great thing that you have taken a great step and with God's grace you are now having a dozen of children. I felt sad of your presence over the behavior presented to your family in the urgent care center. This actually shouldn't happen and steps must be taken for such behavior. Thus next time you go give a slap OK, ha ha.ReplyDelete